• Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+

• Mac: a Mac running Mac OS 10.4.11+ (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.

• Internet Connection: A Cable or DSL internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.

• IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.

Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services. In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.

Sometimes, it does take 10-15 mins for the time tracking to catch up. If you have waited this long, and still cannot access the certificate please try the steps below.

 

• Wait 10 minutes and try to access the certificate again.

• Clear your "Temporary Internet Files" and try again.

• If the above two methods to not work then you will need to send us a "Support Request", or call us at 877.880.1335

Some courses require a confirmation response to verify attendance. Every 10-15 minutes a window will pop up and ask if you are there and still watching. If there is no response after one minute then the course stops. When you click on play again it will go back to the last confirmed segment.

If you were watching the course and didn’t see the window you most likely have a popup blocker running on your system that is preventing the user confirmation window from coming up.

You will need to either temporarily disable the pop-up blocker or add our site to your exceptions list.

• Click on login link at the top right of the catalog.
• Sign in as a returning customer using your Email address and password that you created.
• Once you have logged in, click on the [My Account] tab at the top of the page.
• Once in the My Account section, you can access the presentation by clicking on the green [Launch] button.

This can be caused by a number of things... Your computer's speakers could be...

• Incorrectly plugged in (in the wrong jack).
• Not plugged into a power source.
• The volume knob might be turned down.
• The power button on your speakers could be turned off.
• A mute setting could be selected.
• A volume control bar could be turned down.
• There could be a problem with the 'soundcard'.
• A missing Codec.

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If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe

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For computer volume, and sound related issues, Refer to this Computer Volume Guide.
An Illustrated Guide to “Turning up the Volume” on your PC

If you are getting an message/error like "You do not have the required codec to view this stream." then refer to the guide below.
The Illustrated Guide to Downloading and Installing the ACELP (Audio) Codec

Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
An Illustrated Guide to Finding what version Windows Media Player your computer is using, and upgrading to the latest Version

If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.

Popup Blockers:

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.